Guidelines For Law Enforcement Authorities
Last edited: 06 April 2021
This document provides law enforcement officials with operational guidelines on how to seek records from ProxyTales. It does not apply to non-law enforcement requests.
We are firmly committed to respect the law and other regulatory obligations. Therefore, we will cooperate with law enforcement authorities in prosecuting users who are involved in unlawful activities, such as dissemination of child pornography, purchase of illegal items, and copyright infringements. We aim to promote the rule of law and respect for human rights.
1. LEGAL PROCESS REQUIREMENTS
We disclose records from ProxyTales in accordance with the applicable law. Letters rogatory or a Mutual Legal Assistance Treaty may be required to compel disclosure of records.
2. ACCOUNT PRESERVATION
Upon receiving a notice of formal legal process, we will take steps to preserve account records related to official criminal investigations for 90 days. Law enforcement authorities may expeditiously submit formal requests for preservation of account records by using the contact details specified in Section 8.
3. MATTERS RELATED TO CHILD SAFETY
Any apparent instances of child exploitation will be reported by us to the UK Child Exploitation and Online Protection Command (CEOP), US National Center for Missing & Exploited Children (NCMEC), or other relevant authority. Please note that we will also report content drawn to our attention by government requests.
4. AVAILABILITY AND DATA RETENTION
We will search for and disclose information in our records if (i) we are reasonably able to locate such information and (ii) the requests for such information are reasonably specific.
We will not retain data for law enforcement purposes unless we receive a lawful governmental order requiring us to do so.
5. FORM OF REQUESTS
We are unable to process legal demands which are overly vague or broad. To make sure that your legal demand will be processed by us, please identify the requested records and include the following:
the name of the authority making the legal demand; and
the ID number, the address, and the telephone number of the law enforcement agent submitting the legal demand; and
email address from a domain name associated with the law enforcement authority making the legal demand; and
the requested response date.
We notify our users about legal demands related to them unless:
we are prohibited by law to do so; and/or
there are exceptional circumstances, such as emergencies and child exploitation cases; and/or
the provision of such notifications will be counterproductive.
Law enforcement officials wanting to prevent the disclosure of their legal demands to the users to which the demands relate should obtain appropriate process or court order requiring us to refrain from disclosing their legal demands.
7. REIMBURSEMENT OF COSTS
To the extent allowed by law, we may seek reimbursements for costs in responding to law enforcement requests.
8. SUBMISSION OF LAW ENFORCEMENT REQUESTS
If you would like to submit a law enforcement request to us, please use the following contact details:
By email: [email protected]
Please send your law enforcement requests to the attention of: ProxyTales Law Enforcement Response Team.
For serious and urgent matters which require immediate disclosure of information, please send your law enforcement requests to the attention of: ProxyTales Law Emergency Enforcement Response Team.
We would like to inform you that the acceptance of legal process by email or by post is for convenience only. Such acceptance should not waive any objections, e.g., lack of proper service or lack of jurisdiction.